Good morning,

I’m penning this submit to warn Bitpanda customers: once you promote the brand new Actual Shares, which I did a pair days in the past, you’ll get charged a hidden Overseas Trade Charge.

In my case, I noticed a cost of 4€ after promoting 1k€ of shares, listed as "Fiscal Liquidation". Astonished, I contacted help on reddit, first they informed me it's computerized tax deduction, then they realized it is senseless and so they informed me it was the automated payment that’s utilized when changing from USD to EUR, the "FX Charge".

Downside is, I NEVER carried out any transaction utilizing USD, by no means deposited USD in my Bitpanda account ever. I then contacted the help staff utilizing their web site, to get extra informations about why I used to be charged 4€ for a foreign money conversion that by no means occurred.

I’ve been met with lies, and low high quality AI generated solutions that odor of ChatGPT free tier. Is that ordinary buyer help behaviour at Bitpanda? Ew.

I wasted my time making an attempt to explaining a quite simple difficulty to 3 totally different folks: there was NO USD conversion, I by no means used USD, however none of them appeared to grasp a phrase, to the purpose the place I’m beginning to assume it's my fault for not having the ability to clarify clearly sufficient…

Has this occurred to anybody else? I’d warn you all in opposition to promoting the brand new "Actual Shares" till we get an official reply about these hidden FX charges.

To bitpanda: Can I get my stolen 4€ again, please?