Caramel Salt

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Caramel Salt
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There is no description for this truffle on The Grocer’s Daughter website.

Notes: This truffle really confounded me. I had expected a buttery caramel, perhaps a salty one) on the inside. Instead, inside was a chocolate-like caramel – something I’d never before encountered. The consistency was softer and more liquid-y than chocolate ganache – more simlar to a very very very soft caramel. However, it was dark in colour.

The flavor of the "caramel" was very unique. Knowing that it is supposed to be caramel, I could taste the butteriness. However, chocolate was the over-riding flavor. I was anticipating and hoping for more of the buttery caramel flavor. The combination of the caramel and chocolate, however, had the uncanny flavor of Chinese red bean paste – it had a burnt sort of realistic back-taste to it. Not bad, just not what I was expecting.

The crusty salt (which you can see) were massive – a tiny too big, I think. While I *love* crunchy salt with sweet treats, I like the crunchy bits to be distributed a tiny more evenly and controlled. The massive salt rock you see on the top was so huge that when it went into my mouth with the caramel/chocolate, the salt overwhelmed the loveliness of the sweetness – destroying the equilibrise of salty caramel that I like. Also, the salt, which I’m guessing is sea salt (?) was heavily mineral in flavor, which added a one-of-a-kind metallic/mineral note to the already one-of-a-kind realistic tones of the caramel-chocolate filling.

I’d be curious to find out both what kind of salt was used as well as the exact contents of the filling.

Overall, I would state this truffle was "unique," but not one of my favorites… I found the flavor interaction a tiny too extreme/raw/rough/wild – not balanced enough for me. Otherwise, the calibre was tops.

[Update: Mimi Wheeler has since contacted me to inform me that the caramel was sweetened with honey, which coordinates with the "red bean paste-like" overtures I tasted. As well, Mimi states that the chocolate she used for this truffle were "highly roasted Vintage" chocolate – which accounts for the realistic burnt back-taste that I had described. While it gives this "caramel" a very non-traditional flavor, I can appreciate Mimi’s hesitance in using corn syrup in this caramel, instead opting for a more natural and mellow (and milder) honey to sweeten the caramel. How unique! As well, she states that she too found the massive salt distracting and has started to slighlty grind the salt in a mortar. I *love* this dialogue with Mimi! Keep it up – I look forward to great things!]

Slide 06 of 15
website consistency
Image by labanex
The aforementioned support services are congruent to the industry standards for online gambling websites. Agents are cross-trained to handle any of the three services that HoldEmHigh.com’s customer support call center offers to refrain any delays in responding to our customers’ needs.

The department is comprised of two teams:
Consumer Support and Technical Support.

The Consumer Support team is comprised of a team manager, three team supervisors, four Level Two agents and 75 Level One agents.

Coverage will be designed around shifts. The term “shift” is to designate a period of time of the day. The individual agent’s schedules can be set outside the shifts to grant or flexibility in dealing with call volume. The first shift is 7:00 am until 3:00 pm, and will consist of one team of 20 agents, five E-mail assistance agents, five telephone assistance agents and 10 agents that work a split-skill shift of both E-mail and telephone assistance, one Level 2 agent and one supervisor.

The second shift is 3:00 pm until 11:00 pm, and consists of a team of 10 agents providing E-mail assistance, 10 agents providing telephone assistance, 15 agents that work a split-skill shift of E-mail and telephone assistance, two Level 2 agents and one supervisor.

The third shift works from 11:00 pm until 7:00 am and is comprised of four agents to wage telephone support, five agents to wage E-mail support, six agents that work a split-skill shift of both E-mail and telephone assistance, one Level 2 agent and one supervisor.

The Technical Support’s team’s shift coverage will mirror Consumer Support, to maintain an even consistency between teams and throughout the department. The first shift is 7:00 am until 3:00 pm, and will consist of one team of 20 agents, five E-mail assistance agents, five telephone assistance agents and 10 agents that work a split-skill shift of both E-mail and telephone assistance, one Level 2 agent and one supervisor.

The second shift is 3:00 pm until 11:00 pm, and consists of a team of 10 agents providing E-mail assistance, 10 agents providing telephone assistance, 15 agents that work a split-skill shift of E-mail and telephone assistance, two Level 2 agents and one supervisor.

The third shift works from 11:00 pm until 7:00 am and is comprised of four agents to wage telephone support, five agents to wage E-mail support, six agents that work a split-skill shift of both E-mail and telephone assistance, one Level 2 agent and one supervisor.

This will give us some flexibility for adjusting for call or E-mail spikes in queue.

The department will consist of 168 total agent stations, with 158 of those being designated as agent stations, eight of the stations reserved for supervisors, two of the offices designated or the team managers and the director of the center will have an office reserved.

Because all employees will be cross-trained, all employees will take the first acquirable call into the call center. Some issues might take longer than others, but the average calls time should be less than a half hour. In general, HoldEmHigh’s call center would like an average call to take 10 minutes. HoldEmHigh will not hold agents to an Average Handling Time (AHT), a usual metric used in most call centers, to give our customers the ideal doable support possible. For technical support calls, the average call should be 20 minutes. Billing issues should average eight minutes, and general consumer support questions should average five minutes.

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